AI imaging technology for traffic volume surveys, including average speed, traffic volume, volume of turning traffic at intersections, red light waiting stop time rates, and green light usage rates, are used to select traffic volume indicators based on intersection characteristics to develop dynamic signal control strategies and traffic signal plans that respond to traffic conditions in real time based on micro-level intersection volume makes traffic management more flexible, addressing sudden traffic surges, and easing congestion. Dynamic signal control also takes into account emergency vehicles, including ambulances and fire trucks. Configured lights facilitate passage of emergency vehicles through intersections, improving the efficiency of rescue and disaster relief.

Because light rail tracks are close to urban roads, drivers frequently mistakenly cross tracks or fail to observe signal violations, resulting in collisions.

By installing LiDAR and radar equipment, car and motorcycle movement are continuously monitored, and predicted intersection violation events are immediately broadcast to the light rail trains.

• This effectively addresses the previous blind spots of light rail conductors and helps them better understand traffic situations at intersections.
• Before arriving at an intersection, light rail drivers receive advance information about the intersection's current signal light status and the remaining seconds, which assists them in making informed speed decisions.

“Qianlong Emperor Relics AI Interactive Guide”

Chunghwa Telecom has created a variety of successful ICT applications over the years for a range of museums as well as cultural tourism sites both at home and abroad. With the advance of AI technology, CHT continues to innovate and broaden the possibilities for cultural technology applications.

This exhibit demonstrates the integration of XR virtual characters with LLMs (large language models) using Narrative Design storytelling techniques to create game-style NPC (non-player character) missions. Through interactive discussion with the virtual character Emperor Qianlong, then completing designated tasks, visitors can learn about the cultural artifacts in each course level during the process of completing your game tasks. In addition to AI interactive dialogs, the exhibit also integrates visual recognition technology and near field communication (NFC) for interactive game props, creating cultural experiences with greater interactivity, educational value, and entertainment, and showcasing applications of innovative cultural technology.

Chunghwa Telecom provides multifunctional enforcement technology services and independently develops AI video recognition technology for use in a variety of traffic and environmental enforcement settings.

Services include identifying alerted exhaust pipes on motorcycles, truck bed identification, haphazard garbage disposal, recognizing the behavior and license plates recognition, all effectively assisting government environmental agencies in monitoring noise, waste and soil contamination.

In the case of identifying alerted motorcycle exhaust pipes, in response to 2025 environmental regulations, exhaust pipe and license plate recognition technology are used to identify non-original or non-certified exhaust pipes and to provide the associated license plate information, allowing environmental protection agencies to effectively secure evidence and increase the efficiency of evidence collection, thereby improving environmental quality.

A new type of environmental violation involves detecting truck cargo beds and detection of black net covering to identify video of gravel trucks, trucks covered but with damaged nets, and trucks with uncovered cargo.

It helps the time and manpower consuming burden of traditional video verification by authorities and improves the efficiency of government operations.

Hi-Fence technology uses lightweight embedded AI edge computing to detect people, vehicles, and people with vehicles in region of interest(ROI), and sends real-time alerts via instant messaging software, raising the efficiency of surveillance.

Chunghwa Telecom's multi-functional enforcement provides a variety of environmental and traffic enforcement solutions, improving road safety and environmental quality.

Chunghwa Telecom offers customized AI-ready green data center solutions, dedicated to helping businesses overcome the complex challenges of on-premises data center deployment and construction, and enabling clients to focus on developing their core business. Many enterprises face challenges during data center deployment, such as limited IT expertise in construction design, water-cooling systems, and power backup. With over 20 years of experience in data center construction and operations, Chunghwa Telecom provides comprehensive solutions and professional support to address these challenges.

Our AI-ready green data center design focuses on meeting the specialized demands of high-density AI computing power, including advanced cooling systems, efficient power distribution, and reliable power backup mechanisms. With flexible modular designs, the data centers can scale alongside business growth, meeting the demands of large-scale computing and data processing. Additionally, the application of predictive maintenance technology enables early detection and correction of equipment abnormalities, ensuring system stability and reducing operational risks.

Chunghwa Telecom offers a comprehensive one-stop service, covering data center planning, design, construction, and project management, ensuring that every detail meets enterprise requirements. The principles of green energy are integrated into the overall design, helping enterprises achieve sustainable development through efficient energy use and reduction of carbon emissions. Our goal is to support enterprises achieve high performance, low-carbon sustainability and stable operations, while delivering a real competitive advantage for our customers.

• 4 Tailored Solutions to Meet AIDC's High Power Density Needs

• Features

  • Supports multiple access channels (web, social media, telephone) while maintaining a unified knowledge base.
  • Over 15 Q&A models with a recognition rate exceeding 90%.
    • Contextual Q&A: Automatically associates relevant context within conversations.
    • Task-based multi-turn Q&A: Resolves user inquiries through structured dialogue flows.
  • Comprehensive Al-driven knowledge management system with over 20 functions.
    • Visual AI workflow editor: Enables rapid creation of multi-turn dialogue scripts.
    • Real-time update mechanism: Implements knowledge updates within 10 minutes.
  • Reduces knowledge base development time by 70% through generative AI assistance.
• Success Stories

  • Chunghwa Telecom Customer Service
    • Text-based chatbot: Handled over 20 million interactions (2019–2024), achieving an 80% self-service completion rate and a satisfaction score of 4.7/5.
    • IVR navigation system: Facilitated over 17 million successful self-service authentications since 2020, reducing customer service response time by over 19 seconds and achieving cost savings equivalent to approximately 45 full-time agents.
  • Industry Applications
    • Reservation assistant for Feastogether, Taiwan's largest buffet restaurant group.
    • Registration assistant for Xin O Beauty Clinics.
  • Government & Enterprise Solutions
  • Deployed in organizations such as the Ministry of the Interior, the Ministry of Economic Affairs, and Kerry Group, with over 10 successful implementations.
• Awards

  • Won the National Brand Yushan Award
  • Won the TCCDA-CSEA Award for Best Intelligent Customer Service System Application
  • Won the Taiwan Innovation Technology Expo Invention Competition-Patent Gold Medal/Silver

• Smart Applications

  The AI assistant processes recorded interviews between lawyers and testators, automatically generating a ghostwritten draft of a will. This reduces the time lawyers spend on meeting notes and document preparation, allowing them to focus more on conversations and client interactions.

• Technical Features

  • AI-driven speech-to-text conversion instantly transcribes interview recordings with high accuracy.
  • An intuitive, user-friendly interface guides lawyers through the interview process efficiently.
  • Context-aware AI intelligently interprets discussions between clients and lawyers, extracting and summarizing key legal information.
  • Automated summarization generates a professional first draft of legal documents in seconds.

• Low Earth Orbit Satellites (LEO): Chunghwa Telecom has secured the exclusive agency rights for OneWeb's LEO satellites services in Taiwan which provides high-speed, low-latency resilient digital solutions for government and enterprise clients, which is essential for maintaining Taiwan's business competitiveness, economic stability, and business continuity.
• Medium Earth Orbit Satellites (MEO): Chunghwa Telecom has signed an exclusive partnership agreement with SES for MEO satellite services in Taiwan, offering stable, high-speed MEO O3b mPOWER services with guaranteed bandwidth, and ensuring the rapid activation of satellite backup in emergency situations.
• Geostationary Orbit Satellites(GEO): Chunghwa Telecom owns the ST-2 GEO satellite, and is developing a successor plan to ensure continued GEO coverage and stable performance.